Continuity of care for people living with HIV (PLHIV) and patients diagnosed with systemic arterial hypertension (SAH)
A study analyzes the experiences of patients receiving care in primary health care (PHC) and specialized services in Rio de Janeiro, highlighting the importance of trusting relationships and the availability of personalized information.
Family health team (FHT) physicians and infectious disease specialists were identified as the main points of contact for building rapport, but staff turnover, especially in PHC, compromised continuity and access.
Among people living with HIV (PLHIV), the reception provided by nursing professionals proved decisive for adherence and a sense of care. Among users with hypertension, however, the lack of a relationship directly affected their pursuit of care.